Spec Driven Versus Client Satisfaction in Outsourcing
Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he delivered at this year’s LSSC. The Kano Model of...
View ArticleClient Project Disclosures
The Kano Model and how it impacts specifications and customer satisfaction is just one facet of the conversation. The area below Threshold could be content the development partner failed to implement....
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